Complaints Procedure Information

If you are dissatisfied about the service you have received then please contact me.
If I am unable to resolve the matter, then you may complain to the Notaries Society of which I am a member. The Society has a complaints procedure which is approved by the Faculty Office.This procedure is free to use and is designed to provide a quick resolution to any dispute. Please write with full details of your complaint ( but do not enclose any documents), to The Secretary of the Notaries Society, Old Church Chambers, 23 Sandhill Road, St. James, Northampton, NN5 5LH. Email: secretary@thenotariessociety.org.uk  Tel: 01604 758 908.If you have difficulty in making a complaint, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
Finally, even if you have a complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of six months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result: Legal Ombudsman, P.O. Box 6806, Wolverhampton, WV1 9WJ. Tel: 0300 555 0333. Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman. Please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office: www.legalombudsman.org.uk.
If you decide to make a complaint to the Legal Ombudsman you must refer the matter to the Legal Ombudsman within six months of receiving a final response to your complaint and within six years from the date of the act/omission, or three years from when you should reasonably have known there was a cause for complaint (only if the act took place more than six years ago).  The act or omission, or when you should reasonably have known there was a cause for complaint, must have been after 5th October 2010.


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